Support
Every channel reaches the same queue. There is no first tier reading from a script.
The fastest route for anything technical: the ticket carries your server, its logs and its recent console output.
Community help and incident notices, with staff answering in the open.
Feeds the same queue as the panel, so nothing is answered twice.
Incidents and scheduled maintenance, posted while they are happening.
Include the service ID and we can start from the logs instead of asking you for them.